Official SanNova POS document

Support Policy

Product: SanNova POS
Product Version: 0.1.0
Document Version: 1.0
Last Updated: July 2026

1. Our Commitment

Thank you for choosing SanNova POS.

Our goal is to provide a reliable, easy-to-use, and continuously improving Point of Sale solution for small and medium-sized businesses.

We value every user and appreciate your feedback, suggestions, and bug reports. Your input helps shape the future development of SanNova POS.

2. Official Support Channel

For Version 0.1.0, official support is provided through our Telegram community.

Telegram Community

@sannovapos

The Telegram community is the primary channel for:

• General questions
• Technical assistance
• Bug reports
• Feature suggestions
• Product announcements
• Community discussions

Additional support channels may be introduced in future releases.

3. What We Can Help With

We are happy to assist you with topics including:

• Installing SanNova POS
• Initial shop setup
• Product import
• Starter Catalogs
• Barcode scanner configuration
• User account management
• Backup and restore
• Digital receipt export
• General application usage
• Confirmed software issues

If your question is not listed above, feel free to ask. We will do our best to help.

4. Feature Requests

SanNova POS is continuously evolving.

We welcome suggestions for:

• New features
• Workflow improvements
• Hardware compatibility
• User interface enhancements
• Localization improvements
• Performance optimizations

Every suggestion is reviewed carefully.

While we cannot guarantee that every request will be implemented, community feedback plays an important role in determining future development priorities.

5. Reporting Bugs

If you believe you have discovered a software issue, please include as much information as possible, such as:

• Device model
• Android or iOS version
• SanNova POS version
• Steps to reproduce the issue
• Screenshots or screen recordings (if available)
• Error messages (if any)

Detailed reports help us investigate and resolve issues more effectively.

6. Hardware Compatibility

SanNova POS is designed to support commonly used retail hardware.

Version 0.1.0 has been tested primarily with:

• Camera barcode scanning
• Bluetooth HID barcode scanners
• Manual barcode entry

Support for additional hardware, including receipt printers and other peripherals, will continue to expand in future releases.

Because hardware implementations differ between manufacturers, compatibility with every device cannot be guaranteed.

7. Software Updates

We are committed to improving SanNova POS through regular updates.

Updates may include:

• Bug fixes
• Security improvements
• Performance enhancements
• New features
• Hardware compatibility improvements
• User experience refinements

We recommend keeping your application up to date to benefit from these improvements.

8. Data Protection

SanNova POS provides tools that allow users to create local backups of their business data.

We strongly encourage users to create backups regularly.

You are responsible for protecting your backup files and ensuring they are stored securely.

The developer cannot recover business data lost as a result of:

• Device failure
• Storage corruption
• Accidental deletion
• Lost backup files
• Unauthorized access to your device

9. Response Expectations

We strive to respond to support requests as promptly as possible.

Response times may vary depending on:

• The complexity of the issue
• The number of incoming support requests
• Weekends and public holidays

While we aim to provide timely assistance, immediate responses cannot be guaranteed.

10. Community Guidelines

To maintain a respectful and helpful community, we ask all users to:

• Treat others with respect.
• Keep discussions relevant to SanNova POS.
• Avoid abusive, offensive, or discriminatory language.
• Avoid spam or promotional content unrelated to the application.
• Report issues honestly and accurately.

Messages that violate these guidelines may be removed, and repeated violations may result in restricted access to community channels.

11. Supported Versions

Support is generally provided for the latest publicly released version of SanNova POS.

Older versions may continue to function, but they may no longer receive:

• Bug fixes
• Security updates
• Technical support
• Compatibility improvements

Users are encouraged to update to the latest available version whenever possible.

12. Changes to This Policy

This Support Policy may be updated from time to time as SanNova POS evolves.

The latest version will always be published on the SanNova POS Official Website.

13. Contact

For support, feedback, or general inquiries, please contact us through our official Telegram community.

Telegram

@sannovapos

Additional support channels may be introduced in future releases.

Thank You

Thank you for using SanNova POS.

Your trust, feedback, and continued support help us improve the application for businesses everywhere.